Terms & Conditions
A Legal Disclaimer
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.
Website Terms and Conditions
This website is owned and operated by Reyaña Radcliff, dba Your Braisen Chef. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors an idea of various catering packages, as well as but not limited to consultations, speaking engagements, etc. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to view our website you must be at least 13 years of age. In order to purchase services, you must be at least 18 years or older, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Service Terms & Conditions
Last Updated: March 20, 2026
Welcome to Your Braisen Chef, LLC. By paying your deposit or engaging our services, you (the "Client") agree to be bound by the following terms and conditions. These terms ensure the highest level of culinary service and professional conduct for your event.
1. Booking and Payments
Deposit: A non-refundable deposit is required to secure your date on Chef Reyaña Radcliff’s calendar.
Agreement of Service: Payment of the deposit acknowledges your adherence to the service date and these terms.
Balance: The remaining balance must be paid by the due date specified on your invoice.
Payment Plans: If a payment plan is utilized, payments must be made on time. A late fee of $20 per day will be applied to the final bill for any late payments.
Failure to Pay: Failure to adhere to the payment schedule may result in late penalties or immediate cancellation of services.
2. Cancellations and Rescheduling
Client Cancellations:
Deposits become strictly non-refundable 72 hours after payment.
Cancellations made within 20 days of the event date are non-refundable, and the full remaining balance remains due.
Force Majeure (Acts of God): In the event of a government shutdown, extreme weather, or other "Acts of God," payments will be held for a rescheduled date. If the event cannot be rescheduled, refunds will not be issued for food already purchased/prepared or expenses incurred. Partial deposit refunds are handled on a case-by-case basis.
Business Cancellations: If Your Braisen Chef, LLC must cancel, we will either hold funds for a new date or issue a full refund within 10 days.
Date Changes: Clients are allotted one (1) date change prior to the deposit and one (1) date change after the deposit is paid.
3. Menu and Guest Count
Menu Changes: All menu adjustments must be finalized at least 14 days prior to the service date. Changes may result in price differences or item substitutions based on availability.
Guest Count Increases: You must communicate guest count changes at least 14 days prior to the event. If the count increases, the invoice will be adjusted. Your Braisen Chef, LLC is not responsible for food shortages if actual attendance exceeds the final confirmed count.
Guest Count Decreases: No refunds are guaranteed if the guest count drops below the original quote, as we maintain a minimum buffer for quality and logistics.
4. Event Logistics
Arrival & Service: The Chef and team will arrive at least 1 hour prior to the start time. Standard service time is 2 hours (excluding setup/breakdown). Additional time must be arranged and paid for in advance.
Venue Requirements: The Client must ensure the venue provides ramp or elevator access for equipment.
Waste Management: Trash disposal expectations must be clearly communicated between the Venue staff and Your Braisen Chef, LLC.
Outside Food Policy: To ensure food safety and quality control, Your Braisen Chef, LLC must be the exclusive food provider for the event (excluding cakes or items pre-approved in writing). Bringing in outside catering/food voids this agreement; service will be terminated immediately without a refund.
5. Refunds and Gratuity
Refund Policy: Refunds are evaluated on a case-by-case basis. We do not offer refunds for food already purchased or for venue-related issues occurring on the day of the event.
Venue Issues: If venue issues prevent the event from occurring, no refund will be issued. A new invoice will be required to rebook.
Gratuity: Gratuity is not included in the contract total but is greatly appreciated. All tips are divided equally among the service staff.
Acknowledgment
By processing your deposit, you acknowledge that you have read, understood, and agreed to the terms listed above.